Frequently Asked Questions


How can I change the password for my account?

How can I request a video assistance?

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How can I change the password for my account?

To change your account password, please follow this link, or click on your profile picture on the right upper corner of your screen, then choose "Preferences".
From the panel obtained, click on "Change password" in the User account section.
Always remember to respect restrictions for password settings.

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How can I request assistance?

Follow this link to reach the "Get Help" form To change your account password, please follow this link, or click on "Tools" on the main menu, then choose "Get Help" from the drop-down menu.
Remember to tell us as much as you can about your problem and to provide all necessary information.

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